Location
London

Hours
To be confirmed as per operational requirements, including contribution to a 24-hour schedule when required.

Salary
Negotiable

About the Role
As a Laundry Valet at Raffles London at The OWO, you will maintain and repair all colleague uniforms and hotel linen to the highest standards, providing distinctive, high-quality workmanship when assisting with guest alteration works. You will assist with the distribution and tracking of staff uniforms and hotel linen in a warm and timely manner, working closely with the laundry team to ensure smooth operation and avoid discrepancies. Acting as an ambassador of Raffles, you will represent the brand with professionalism during all interactions with guests and colleagues.

Your responsibilities include communicating any uniform issues to the Laundry supervisor, inspecting and repairing staff uniforms, reporting irreparable garments, maintaining equipment and the uniform area, monitoring stock levels of seamstress utilities, and ensuring the quality of returned guest garments and chef wear from outside contractors. You will also follow Lost Property procedures and may be required to perform additional duties in the absence of line managers or senior employees, including working in different departments or restaurants.

Health and safety are paramount; you will be expected to report and rectify hazards immediately, be fully conversant with all departmental Fire, Emergency, and Bomb procedures, and promote a general awareness of health and safety within the department. Your role contributes to ensuring the safety of all persons and property within the premises by adhering strictly to laws and anticipating and mitigating hazards.

Experience
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
You are enthusiastic and committed to delivering the best service and experiences possible in any situation. You work well within a team, are professional and well-groomed, and have a proven track record of providing high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken, are essential. You possess strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. You understand and are willing to contribute to a 24-hour operational schedule when required.

Qualifications
Able to provide exceptional cleaning and service for guests with extreme attention to detail. Enthusiasm and commitment to excellence are key. No formal qualifications are specified.