Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
The Life Sciences Program Executive is a senior, executive-facing individual contributor within the Global Life Sciences Acceleration Hub at Salesforce. In this role, you will lead our most complex and strategic Life Sciences customer engagements, overseeing multi-workstream transformations and enterprise implementations. You will own the end-to-end program P&L, direct the Salesforce project team, lead steering committees, and manage executive customer relationships. This position sits at the forefront of AI transformations that accelerate drug commercialization, streamline field engagement, and modernize operations through intelligent, autonomous agents. You will leverage AI tooling and workflow automation to optimize program delivery, reduce manual overhead, and drive efficiency for your project teams. You will define program strategy, governance, and management approach, ensuring alignment with executive stakeholders on key objectives and business outcomes. As the primary executive-facing delivery contact, you will communicate performance, expectations, and issue resolution up to the CxO level. You will foster and elevate high-performing cross-functional Professional Services teams and contribute to methodologies that improve service delivery across strategic accounts. You will oversee end-to-end service delivery, maintaining accountability for program financials including budget governance, bid-versus-delivered margins, and contract commitments. Driving adoption of AI and transformational capabilities by aligning IT strategy and processes with measurable customer outcomes is a key responsibility. You will proactively anticipate, mitigate, and manage project risks, providing actionable recommendations and strategic guidance to leadership. Additionally, you will identify new opportunities and expand business relationships in partnership with Sales, Customer Success, and Product teams to deliver mutual value.

Experience
12+ years of professional services or consulting delivery experience with direct accountability for program execution, scope, financials, and risk management. 5+ years of Life Sciences industry experience (pharma, biotech, medtech) with the ability to engage credibly at the executive level on commercial, regulatory, and operational priorities. 5+ years of experience leading large, cross-functional delivery teams and third-party system integrators globally without positional authority. Demonstrated experience leading large-scale, complex programs ($10M+) with a track record of achieving measurable business outcomes. Proven experience managing program financials at the engagement level, including forecasting, revenue control, and earned value analysis. End-to-end knowledge of system development and implementation within regulated Life Sciences environments. Experience utilizing AI productivity tools, automation, or intelligent workflows within a program delivery context.

About you
Strong executive presence and communication skills, with the ability to navigate complex conversations regarding budget, timelines, and outcomes across technical and commercial audiences. Ability to independently manage client engagements as an individual contributor. Willingness to obtain Salesforce platform certifications post-hire through the global education reimbursement program. Ability to travel approximately 25%, depending on customer and project needs.

Qualifications
Bachelor’s degree or equivalent practical experience. Preferred qualifications include hands-on experience delivering enterprise-level AI platform implementations and advising Life Sciences customers on digital transformation. Deep knowledge of Life Sciences commercial operations, including field engagement, MSL workflows, territory management, and compliance controls. Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for pharmaceutical and biotechnology sectors. PMP, PgMP, SAFe certification, or equivalent program management discipline applied at scale. Experience operating in outcomes-based or fixed-fee delivery models. Strong negotiation and conflict resolution skills, including change order management and scope alignment.