Location
London

Hours
Flexible 24-hour operational schedule; this role does not include night coverage as standard

Salary
Negotiable

About the Role
An exceptional opportunity to join Raffles London at The OWO as a Lobby Ambassador. You will play a key role in creating a warm and welcoming guest experience within the Grand Lobby. This position requires a confident, courteous, and warm manner to build strong relationships with guests while maintaining the highest standards of service. You will provide professional, courteous, and engaging service, ensuring LQA and Forbes standards are upheld at all times. Responsibilities include assisting guests with enquiries, directing concerns to the appropriate departments, and ensuring a seamless and personalised experience throughout their stay. You will also maintain excellent organisation and professionalism in daily duties and may be required to perform additional tasks or work in different departments as assigned. Join a team where you arrive as a guest, leave as a friend, and return as family, within a historic and luxurious setting that celebrates culture, heritage, and exceptional service.

About Raffles London
Located at The OWO on London’s Whitehall, Raffles London combines heritage and luxury in a Grade II* listed Edwardian building featuring 120 rooms and suites alongside 85 branded residences. The destination includes nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom with a 600-seat capacity. Raffles is renowned for curating culturally enriching and intellectually stimulating experiences, respecting local communities and the environment.

Why Join Our Raffles Team?
Enjoy 28 days holiday including bank holidays plus an extra day per year of service up to 5 years (35 days), staff meals while on duty, free dry cleaning for uniform, employer pension contribution of 3%, enhanced sick pay, enhanced maternity, paternity and adoption pay, life assurance (1x salary), employee assistance program including virtual GP and financial advice, season ticket loans, cycle to work scheme, colleague gifting for special occasions, paid days off for moving house or charity work, internal learning and development programmes, fun-filled events, employee benefit card with up to 30% discount at Accor worldwide and Raffles London F&B outlets, and worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values
Respect: We value the needs, ideas and individuality of others and treat everyone with fairness and dignity.
Excellence: We make genuine connections and cherish every opportunity to make people feel special.
Belonging: We celebrate differences, support each other and always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and authenticity.

Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Experience
Previous experience in a luxury or guest-facing environment is advantageous but not mandatory. A genuine passion for guest service and creating memorable first impressions is essential.

About you
A genuine and captivating personality with a true passion for guest service.
A confident approach to building new relationships with guests.
Exceptional communication and customer service skills.
A strong team player with a hands-on and proactive approach.
Willingness to learn about the hotel and its history and confidently share this knowledge with guests.
The ability to multitask while maintaining a polished and professional appearance in a fast-paced environment.
Flexibility to contribute to a 24-hour operational schedule when required, excluding standard night coverage.

Qualifications
No formal qualifications are specified; however, a positive attitude, professionalism, and commitment to excellence are required.