Location
Momento Elephant and Castle - Park Central West, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Maintenance Technician will play a key role in delivering an exceptional resident experience by working closely with the Community and Estates Management teams. Responsibilities include carrying out high-quality repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. The role involves inspecting and diagnosing faults, performing minor repairs and decoration to buildings, grounds, and equipment, and maintaining a clean and safe environment for residents.

Key duties include effective communication with residents, clients, contractors, and colleagues; managing maintenance tasks through the electronic reporting system Onesite; providing regular updates to residents; administering property maintenance records in line with company policies; and maintaining budgetary control. The technician will also be responsible for maintaining stock levels, undertaking repairs across plumbing, joinery, carpentry, painting, and lighting, or coordinating contractors for more complex tasks.

Additional responsibilities include reporting incidents, ensuring communal areas are well maintained, supervising contractors, monitoring subcontractor performance and compliance, managing statutory testing records, conducting PAT testing, emergency lighting inspections, fire alarm tests, and fire evacuations. The role also involves overseeing grounds maintenance, practicing safety procedures, being available for out-of-hours emergency call-outs, reviewing site risk assessments, and seeking to maximize utility efficiency.

Experience
- Experience in repairs and maintenance within a domestic residential environment or general building/residential construction, particularly in plumbing, electrical, or carpentry trades.
- Experience installing and maintaining hot and cold water systems, sanitary appliances, soil and waste drainage.
- Experience with electrical systems, fire alarm, emergency lighting, and security systems.
- Contractor and supplier supervision skills are desirable.

About you
- Fluent English verbal and written communication skills.
- Helpful, friendly personality with professional, courteous, and helpful behavior towards colleagues and residents.
- Strong team player with excellent relationship building and influencing skills.
- Positive attitude with the ability to work on own initiative.
- Excellent organizational skills with the ability to multitask and prioritize.
- Flexible and adaptable to thrive in a changing environment.
- Ability to determine cost-effective repair solutions.

Qualifications
- Reasonable general education to O’ Level/GCSE or equivalent with demonstrable written and numerical skills.
- Awareness of Health & Safety requirements on site.
- Recognized trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to residential building repairs and maintenance (e.g., plumbing or electrical) is essential.
- Commitment to continuous improvement of knowledge, skills, and abilities.