Location
Chapter London Bridge, London

Hours
Full Time - hours to be discussed

Salary
Negotiable

About the Role
The Maintenance Technician will play a key role in delivering an exceptional resident experience by working closely with the Community and Estates Management teams. You will be responsible for carrying out high-quality repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. This includes inspecting and diagnosing faults, undertaking minor repairs and decoration to buildings, grounds, and equipment, and maintaining a safe, clean, and well-functioning environment for residents.

Key responsibilities include maintaining cleanliness standards, effective communication with residents, clients, contractors and colleagues, managing maintenance tasks via the Onesite electronic reporting system, and ensuring timely completion of works. You will administer property maintenance records in line with company policies, manage stock and supplies, and deliver services within budget and resource parameters.

The role also involves performing repairs in plumbing, joinery, carpentry, painting, decorating, and lighting or coordinating contractor repairs. You will ensure all communal areas are maintained to the highest standards, supervise external contractors, monitor subcontractor performance, and maintain statutory testing records including PAT testing, emergency lighting inspections, fire alarm tests, and fire evacuations.

Additional duties include overseeing garden and grounds maintenance, practicing proper safety techniques, being available for out-of-hours emergency call-outs, reviewing site risk assessments, and seeking to maximize utility efficiency.

Experience
Experience in repairs and maintenance within a domestic residential environment or as a general builder/residential construction in trades such as plumbing, electrical, or carpentry. Experience installing and maintaining hot and cold water systems, sanitary appliances, soil and waste drainage, electrical systems, fire alarm, emergency lighting, and security systems.

About you
Fluent English verbal and written communication skills. Helpful, friendly, and professional manner when interacting with colleagues and residents. Strong team player with excellent relationship-building and influencing skills. Positive attitude with the ability to work independently and use initiative. Ability to determine cost-effective repair solutions. Contractor and supplier supervision skills are desirable. Excellent organizational skills with the ability to multitask and prioritize. Flexible and adaptable to thrive in a changing environment.

Qualifications
A reasonable level of general education (O’ Level / GCSE or equivalent) with demonstrable written and numerical skills. Awareness of health and safety requirements on site. A recognised trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to residential building repairs and maintenance (e.g., plumbing or electrical) is essential. Commitment to continuous improvement of knowledge, skills, and abilities.