Location
London

Hours
Flexible shifts including evenings, weekends, and public holidays

Salary
Negotiable

About the Role
Join Accor, a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. As an M&E Host/ess, you will be the vital link between our Meetings & Events team and Food & Beverage operation, ensuring every meeting, conference, and event runs smoothly from start to finish. Your responsibilities will include coordinating room set-ups, communicating event requirements to operational teams, and ensuring all is in place before guests arrive. You will welcome guests, respond to requests, and maintain a high standard of service throughout events. This is a hands-on role requiring you to actively support the wider Food & Beverage team by assisting with waitering duties when no events are taking place, helping to deliver an exceptional guest experience.

Company Overview
At Accor, hospitality is a work of heart. You will join a caring and supportive environment where you can grow, discover new professions, and pursue career opportunities locally or globally. Enjoy exclusive benefits, strong recognition, and a meaningful role creating memorable experiences for guests, colleagues, and the planet.

Benefits
Employee discounted rates in Accor Hotels worldwide
Excellent training and development opportunities within the hotel and throughout Accor worldwide
Complimentary meals on duty
Cycle to Work Scheme

Experience
Previous experience in customer service or hospitality is advantageous but not essential. A positive attitude and willingness to learn are key.

About you
Friendly, professional, and approachable with excellent customer service and communication skills
Ability to work effectively as part of a team
Good organisational and time management skills
Ability to remain calm and work efficiently in a fast-paced environment
Flexible approach to working shifts including evenings, weekends, and public holidays
High attention to detail with excellent standards of cleanliness and presentation

Qualifications
Basic numeracy skills for handling payments and transactions
Knowledge of food hygiene and health & safety procedures (training provided where required)
A positive attitude with a willingness to learn and support colleagues