Location
London

Hours
Night shifts (specific hours to be confirmed)

Salary
Negotiable

About the Role
The Hoxton, Southwark, is a vibrant hotel located in a historic London borough known for its colourful past. As a Night Auditor, you will ensure our guest experience remains exceptional throughout the night. You will welcome guests warmly, handle check-ins and check-outs, and ensure all bills are accurate and transparent. Working closely with all hotel teams, you will help manage occupancy levels and assist the Night Manager with overbooking situations. You will be the primary point of contact for guests during the night, answering phones, addressing requests, and resolving any issues that arise, involving the team as necessary. This role is key to maintaining the smooth running of the hotel during quieter hours while delivering the unique Hoxton hospitality.

Additional Information
We offer a competitive salary, 19.6 days holiday inclusive of bank holidays, pension, and life insurance. You will have access to a health cash plan supporting your physical and mental wellbeing, including a confidential mental health support hotline and a network of mental health first aiders. Enjoy retail and hospitality perks through our partners, a free night stay and meal for two when you start, and complimentary meals during your shifts. Additional benefits include excellent discounts across the Ennismore family for you and your loved ones, annual free nights at The Hoxton, milestone bonuses, and opportunities for career progression within a global family of brands. We provide comprehensive training, learning academies, extra time off to volunteer, regular team events, enhanced family leave, and a diversity and inclusion calendar to foster a positive and supportive workplace culture.

Experience
Previous hotel or similar experience is advantageous but not essential. We value eagerness to learn and provide all necessary training.

About you
You have a positive attitude and enjoy helping others. You remain calm under pressure and can confidently work independently during night shifts. You are passionate about hospitality and creating memorable experiences for guests and colleagues alike. You are a team player who leaves egos at the door, embraces new ways of working, and is ready to contribute to a supportive and fun team environment.

Qualifications
No formal qualifications are required for this role; a willingness to learn and a genuine passion for hospitality are what matter most.