Location
Novotel London Greenwich, London

Hours
Full-time, including flexible roster with mornings, evenings, weekends and public holidays

Salary
Negotiable

About the Role
The Novotel London Greenwich is a 4-star hotel with 151 bedrooms and five conference rooms, ideal for business, leisure and family trips. As a Night Auditor, your expertise will enable you to provide VIP service to our guests. Your duties will include welcoming late arrival guests and farewelling early departures, managing daily reconciliation of hotel outlets, completing daily revenue postings, and preparing and distributing relevant reports to inter-departments. You will manage and confirm reservation details and accounts for in-house guests, collate paperwork for departures, and coordinate with the Front Office team. Additionally, you will provide supervision and support to the Front Office and other departments when required, respond to guest enquiries promptly, and ensure effective handover of issues between Night Audit and Reception shifts. Maximising guest satisfaction as well as the safety and security of the property is a key part of your role. You will attend to guest requests efficiently to ensure total customer satisfaction. Working at Novotel London Greenwich means being part of the Accor network, a worldwide hospitality leader, offering you opportunities to grow, learn, and explore limitless career paths.

Experience
Guest focused personality is essential; prior experience is an asset. Experience working with Opera or a related system is preferred.

About you
Excellent communicator with well-developed stakeholder management skills. Exceptionally organised with the ability to efficiently prioritise tasks. Ability to remain calm under pressure. Creates a service-focused, positive culture, open to change and creative in approach. Ability to work a flexible roster including mornings, evenings, weekends and public holidays.

Qualifications
Strong interpersonal and problem-solving abilities are required. No specific formal qualifications are stated, but a commitment to excellent guest service and teamwork is essential.