Location
London - The Hoxton, Shepherd’s Bush

Hours
Night shifts (specific hours not stated)

Salary
Negotiable

About the Role
We are looking for a confident Night Auditor to join us at The Hoxton, Shepherd’s Bush. Located in the heart of an eclectic and diverse neighbourhood, The Hoxton Shepherd’s Bush features 237 playfully designed bedrooms, a large open lobby with vintage seating and cosy corners, a central wraparound bar and terrace, and an all-day restaurant serving Thai American comfort food.

As Night Auditor, you ensure our guest experience never flags, even at night. You treat guests as individuals, making them feel welcome and their stay special - the Hox way. You will manage guest arrivals and departures, ensuring all bills are accurate and transparent. Working closely with all teams, you help maintain busy operations and assist the Night Manager with overbooking levels. You will answer phones, handle guest requests, and resolve any issues that arise during the night, acting as the one-stop-shop for our guests.

Experience
Previous hotel or similar experience is advantageous but not essential. We value eagerness to learn and provide the necessary training.

About you
- Confident and able to work independently during night shifts
- Enjoys being helpful and remains calm under pressure
- Passionate about hospitality and delivering memorable guest experiences
- Positive attitude, team player, and willing to try new approaches
- Comfortable working in a smaller night team and taking initiative

Qualifications
No formal qualifications required; a positive attitude and willingness to learn are key.