Location
London - The Hoxton, Shepherd’s Bush

Hours
Night shifts (hours not explicitly stated)

Salary
Negotiable

About the Role
We are looking for a confident Night Auditor to join us at The Hoxton, Shepherd’s Bush. Located in the heart of an eclectic and diverse neighbourhood, The Hoxton Shepherd’s Bush features 237 playfully designed bedrooms, an all-day restaurant serving Thai American comfort food, a large open lobby with vintage seating and cosy corners, a central wraparound bar, and a terrace. As a Night Auditor, you ensure our guest experience never flags, even at night. You treat guests as individuals, making them feel welcome and their stay special - the Hox way. Your responsibilities include managing guest arrivals and departures, ensuring all bills are accurate and transparent, collaborating with all teams to maintain busy operations, assisting the Night Manager with overbooking situations, answering phones, handling guest requests, and resolving any issues that arise during the night. You are the one-stop-shop for guests during the night, providing excellent service and support whenever needed.

Benefits
Competitive salary, 28 days holiday including bank holidays, pension, eligibility for company discretionary bonus scheme, and life insurance. Access to a health cash plan for physical and mental wellbeing support. Confidential mental health support hotline and network of mental health first aiders. Retail and hospitality perks through partners. Complimentary night stay at The Hoxton and a meal for two upon starting. Meals provided during shifts. Excellent discounts across the Ennismore family for employees and their families. Annual free night at The Hoxton and milestone bonuses. Opportunities for career progression within a global family of brands. Comprehensive training and learning academies. Extra time off for volunteering with partner charities. Regular team events and bi-annual parties. Enhanced family leave and an annual diversity and inclusion calendar of events fostering learning, celebration, and positive impact.

Experience
Previous hotel or similar experience is advantageous but not essential. We value eagerness to learn and provide all necessary training.

About you
- Confident and able to work independently during night shifts
- Enjoys being helpful and remains calm under pressure
- Passionate about hospitality, whether it’s a drink, meal, event, or accommodation
- Positive attitude focused on creating memorable guest experiences
- Team player who leaves egos at the door and helps get things done
- Open to trying new approaches and doing things differently
- Looking to be part of a supportive, hardworking team that also enjoys having fun

Qualifications
No formal qualifications required; a positive attitude and willingness to learn are essential.