Location
London

Hours
Night shifts, with flexibility to contribute to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
Join Raffles London at The OWO, a landmark luxury hotel blending heritage and modern elegance. As a Night Luggage Porter, under the direction of the Luggage Master, you will be a key point of contact for guests in the lobby, working closely with the concierge team to provide exceptional service. Your responsibilities include assisting guests with their luggage, delivering it promptly to their rooms, running errands for guests and employees, and handling all luggage, packages, and parcels with the utmost care and attention to detail. You will provide a genuine, attentive, friendly, positive, and proactive service while managing public areas of the hotel to meet and exceed the high standards expected by Raffles. This role involves manual handling and lifting, requiring adherence to health and safety procedures. You will also act as a liaison between the front office and guests, assist door, concierge, and lobby staff to ensure smooth guest transitions, track all luggage and guest items, arrange taxis and transfers, and perform additional duties as required, including covering for senior staff or working in other departments.

Health and Safety
This role involves heavy lifting and manual handling with full training provided. You will be expected to report and rectify hazards immediately, be fully conversant with all departmental Fire, Emergency, and Bomb procedures, and ensure the safety of all persons and property on the premises. You will promote a general awareness of health and safety in all tasks and activities undertaken.

Employee Benefits
Enjoy exclusive colleague perks including complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, 28 days holiday including bank holidays plus additional days for service, staff meals while on duty, free uniform dry cleaning, employer pension contribution, enhanced sick and parental pay, life assurance, employee assistance programs, season ticket loans, cycle to work scheme, colleague gifting, paid days off for moving or charity work, internal learning and development programs, fun team events, employee discount cards offering up to 30% off at Accor worldwide and Raffles London F&B outlets, and worldwide development opportunities across Accor’s brand portfolio.

Our Values
Respect: We value the needs, ideas and individuality of others, treating everyone with fairness and dignity.
Excellence: We make genuine connections and cherish every opportunity to make people feel special.
Belonging: We celebrate differences, support each other, and stand together.
Empowerment: We take initiative to create unforgettable experiences.
Integrity: We build trust through mutual respect and authenticity.

Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. Candidates from all backgrounds are welcome to join our team.

About the Application Process
After applying, you will receive an email from our partner AssessFirst to create a profile and complete a questionnaire. This mandatory step helps us assess your compatibility with the role and our culture of luxury excellence. We aim to respond promptly; if you do not hear from us within two weeks, please assume your application has not been successful at this time.

Experience
Recent experience within 5-star hotels or a similar role is essential. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Enthusiastic and committed to delivering the best service and experiences in any situation. Able to work effectively within a team, multitask, and remain calm under pressure. Possess a distinctive, professional, and warm personality. Proven ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Ability to communicate clearly and efficiently in English, both verbal and written. A UK driving licence is desirable but not essential.