Location
London

Hours
Night Shift

Salary
Negotiable

About the Role
The Savoy is one of the world's most iconic hotels, renowned for outstanding service excellence since 1889. As Night Manager, you will be the guardian of the hotel overnight, overseeing all operations to ensure the safety and enjoyment of our guests. You will set the teams up for success the following day through detailed overnight reporting and preparations. Your responsibilities include ensuring health and safety compliance, maintaining the highest service standards, managing guest experience, and providing leadership and support to the night shift team. You will conduct training, implement effective communication channels, collaborate with the Front Office Manager on procedures, and manage resources efficiently. You will also handle escalated guest issues, maintain accurate records, and continuously improve night shift operations to enhance productivity and guest satisfaction. This role requires a proactive approach to guest service, anticipating needs and creating memorable experiences while fostering a positive and motivated work environment.

Key Responsibilities
Coordinate and supervise all night shift operations, ensuring seamless communication and collaboration among departments.
Act as the primary point of contact for guests during the night, addressing concerns and providing exceptional service.
Implement and enforce security measures to ensure safety of guests, employees, and property.
Conduct regular inspections to identify and mitigate safety hazards or maintenance issues.
Collaborate on training programs focused on service excellence, emergency procedures, and crisis management.
Maintain accurate records of incidents, complaints, and follow-up actions.
Maximise revenue opportunities through upselling and cross-selling.
Foster a positive work environment, motivating the night shift team.
Stay updated with industry trends and implement innovative improvements.
Work with Reservations and Revenue departments to optimise room availability and occupancy.
Respond promptly to emergencies and coordinate response efforts.
Continuously review and improve operational processes to enhance efficiency and guest satisfaction.

Additional Information
We believe in flexibility and multi-skilling, so you may be asked to perform different tasks as needed to meet guest and colleague needs.
Benefits include competitive salary, pension, life assurance, 31–33 days holiday including public holidays, cashback for wellbeing/healthcare expenses, exclusive hotel discounts, discounts at bars, restaurants and spas, free stay at The Savoy after probation, colleague restaurant, wellness facilities, laundry services, gym access, cycle-to-work scheme, season ticket loan, employee assistance program, English classes, optician reimbursements, and local discounts.

Experience
3 – 5 years’ experience in the luxury hospitality industry.
Proven ability to deliver excellent customer service.
Experience managing teams and night operations is essential.

About You
Highly organised with the ability to work independently.
Strong leadership skills, driving a high performance culture by setting clear expectations, empowering your team, and holding them accountable.
Critical and strategic thinker who challenges the status quo and drives continuous improvement and innovation.
Excellent role model who inspires the team to strive for excellence.
Creates a positive and open culture, showing appreciation for others.
Proactive in executing plans and taking ownership to progress strategic goals.
High emotional intelligence: empathetic, self-aware, open-minded, and humble.
Flexible and adaptable to changing business needs and able to manage change effectively.
Confident decision-maker who can work under pressure in a fast-paced environment.

Qualifications
Degree or diploma in hospitality management.
Knowledge of Opera property management system.
Ability to multi-skill and perform various tasks as required.