Location
London

Hours
Part-Time Evening Shift

Salary
Negotiable

About the Role
Raffles London at The OWO on Whitehall is a landmark luxury hotel set within a Grade II* listed Edwardian building, offering 120 rooms and suites alongside 85 branded residences. The hotel features nine restaurants, three bars including one by chef Mauro Colagreco, a Guerlain spa, Pillar Wellness facilities, and a grand ballroom with a 600-seat capacity.

As a Part-Time Evening Room Attendant, you will deliver evening service ensuring guest rooms and corridors meet Raffles’ exacting standards. Your responsibilities include providing timely turndown service tailored to guest preferences, maintaining cleanliness and order of cleaning equipment and storage areas, and working closely with the night porter to supply guest rooms with necessary amenities. Acting as an ambassador of Raffles values, you will contribute to a seamless 5-star guest experience.

You will also support the morning shift with cleaning tasks, report any loss or damage of hotel property, use appropriate cleaning chemicals according to training, and maintain a clean and well-stocked service area. Respect for guest privacy and adherence to health and safety standards are essential. Participation in daily departmental meetings and flexibility to assist other departments or restaurants as required are part of the role.

Experience
Ability to provide exceptional cleaning and service with great attention to detail. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Enthusiastic and committed to delivering the best service and guest experiences in any situation. Able to work effectively within a team. Professional and well-groomed with strong communication and customer service skills. Able to manage time efficiently and multitask while maintaining a polished appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Not specifically required; however, a proven track record of providing high levels of service under pressure is essential.