Location
London

Hours
To work as required on a rota basis, including contribution to a 24-hour operational schedule when required.

Salary
Negotiable

About the Role
Raffles London at The OWO on London’s Whitehall combines the allure and heritage of Raffles with one of the world’s most historic addresses. This Grade II* listed Edwardian building features 120 rooms and suites alongside 85 exceptional branded residences. The OWO destination includes nine restaurants and three bars, including one by signature chef Mauro Colagreco, as well as the Guerlain spa and Pillar Wellness. The 600-seat grand ballroom, The Whitehall, hosts a variety of special occasions and events. Within these storied walls, guests are invited to discover new and inspiring experiences, where at Raffles you arrive as a guest, leave as a friend, and return as family.

As a Pastry Demi Chef de Partie, you will assist Sous Chefs and Chef de Parties in the preparation and service of all pastry and bakery items, ensuring the highest standards are maintained. You will be responsible for keeping kitchen areas, equipment, and utensils clean and tidy to the hotel's standards.

Your duties will include following procedures, methods, and recipes to manage the pastry section effectively; ensuring correct storage, rotation, and labelling of foodstuffs, equipment, and dry goods; and participating in the training of commis and apprentice chefs to uphold standards. You will also contribute to the production and development of dishes across all outlets and engage in projects to advance the kitchen.

In addition, you will be expected to explain services to guests, visitors, and employees, respond promptly to their needs, and undertake additional responsibilities in the absence of senior staff. Flexibility to work in different departments or restaurants as required is also part of the role.

Health and safety is paramount; you will report and rectify hazards immediately, be fully conversant with departmental fire, emergency, and bomb procedures, and ensure the safety of all persons and property by adhering strictly to laws and anticipating hazards. You will also promote a general awareness of health and safety within the department.

Experience
A proven track record and ability to provide high levels of service under pressure is essential. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. An understanding and willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Ability to work on a rota basis as required. Commitment to maintaining the highest standards of hygiene, safety, and quality. Enthusiasm for training and developing junior team members.