Location
London

Hours
Flexible hours with willingness to contribute to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
The Raffles London at The OWO and The OWO Residences by Raffles is a flagship hotel and residences located in the iconic Old War Office building on Whitehall. This prestigious property features 120 rooms and suites, 85 branded residences, 12 distinct restaurants and bars including the signature chef Mauro Colagreco, the Guerlain spa and Pillar Wellness, and a grand ballroom with a 600-seat capacity.

As a Public Area Attendant, you will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas, maintaining a positive overall impression of the hotel according to Raffles London procedures and standards. You will support and work closely with the Senior Housekeeper and Assistant Executive Housekeeper, overseeing all aspects of public area cleaning across the hotel and residences.

Your role involves close collaboration with other departments to ensure smooth and consistent service that surpasses guest expectations. You will follow daily task lists, adapt cleaning frequency based on guest presence, and prioritize jobs effectively. Responsibilities include cleaning public areas, restaurants, guest and staff toilets, using appropriate chemicals, maintaining service areas, reporting damages or technical issues promptly, performing regular deep cleaning, and proactively assisting guests.

You will also be expected to have excellent knowledge of the hotel and residence facilities, including outlet opening hours, and to hand over any lost property found in public areas to Security. Additional duties may include covering for line managers or senior employees and working in different departments or restaurants as required.

Health and safety are paramount; you will be expected to report hazards immediately, be fully conversant with fire, emergency and bomb procedures, and promote a general awareness of health and safety within the department.

Experience
Ability to provide exceptional cleaning and service with great attention to detail. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Enthusiastic and committed to delivering the best service and experiences possible in any situation. Able to work well within a team. Professional and well-groomed with a proven track record of providing high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance. Understanding and willingness to contribute to a 24-hour operational schedule when required.

Qualifications
No formal qualifications are specified; however, a professional attitude, attention to detail, and commitment to service excellence are essential.