Location
London

Hours
Full Time (hours to be confirmed by employer)

Salary
Negotiable

About the Role
Join Accor, a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. As a Reception Agent, you will be the first point of contact for guests, ensuring they receive a warm welcome and a memorable experience from arrival to departure. You will provide exceptional service by greeting guests, managing check-ins and check-outs, responding to requests, and settling accounts efficiently. This role offers the opportunity to personalize guest experiences, promote hotel facilities, and contribute to enhancing stays through up-selling. By joining Accor, you become a Heartist®, part of a caring and supportive team where you can grow your talent, explore career opportunities worldwide, and participate in meaningful Corporate Social Responsibility initiatives such as Planet 21. Enjoy exclusive employee benefits including discounted rates at Accor properties globally and access to learning programs through Accor Academies.

Experience
Prior experience working with Opera or a related system is an asset. Experience in customer service or hospitality is beneficial.

About you
You have a service-focused personality and a passion for delivering exceptional guest experiences. Fluency in English is required; additional languages are a plus. You are proactive, attentive to detail, and enjoy working in a dynamic team environment.

Qualifications
No formal qualifications are strictly required, but relevant hospitality or customer service training is advantageous. A commitment to Accor’s values of diversity and inclusion is essential.