Location
London

Hours
Full Time

Salary
Negotiable

About the Role
We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery. Key responsibilities include assisting guests with check-in and check-out processes including cashiering duties, defining and managing a service delivery system to maintain high guest satisfaction, providing a warm and professional welcome to guests, efficiently assisting guests throughout their stay by addressing requests and feedback, managing guests’ emails, messages, phone calls and complaints promptly and courteously, maximizing room revenue through upselling and securing the best rates for walk-in guests, meeting and facilitating seamless rooming arrangements for VIP guests, leading and motivating the front office team to maintain high standards of service and operational efficiency, managing team performance and conducting, and performing any related duties or special projects as requested by the Room Division Manager.

Experience
Proven experience in front office operations with a strong track record in a supervisory or managerial capacity.

About you
Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team. Outstanding communication and interpersonal skills with a genuine passion for guest service. Ability to multitask and thrive in a fast-paced, detail-oriented environment.

Qualifications
Strong knowledge of Opera Cloud software. Right to work in the UK.