Location
London

Hours
Full Time - 12 month fixed term contract (maternity cover)

Salary
Negotiable

About the Role
Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur, awarded Best Restaurant at The World’s 50 Best Restaurants 2019. As the first chef appointed UNESCO Ambassador for biodiversity, Mauro promotes awareness of the impact food choices have on ecosystems. At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison, and Mauro’s Table. These venues focus on seasonality, local procurement, and sustainability, showcasing the UK’s best organic produce sourced daily from farms, fields, and shores across the country.

The Restaurant Supervisor will be responsible for the day-to-day service within Mauro Colagreco Restaurants, ensuring the highest standards from guest arrival to departure. This role involves leading a station, managing waiters to ensure smooth service, maintaining the station and restaurant, and acting as the communication point between front of house and back of house teams. The supervisor will support hostesses, baristas, and other team members as needed, and relay guest feedback and requests to management.

Key responsibilities include delivering food orders promptly with detailed explanations, assisting wait staff with table settings, ensuring food safety standards, and committing to sustainable practices daily. The role also involves additional duties in the absence of senior staff and may require working across different departments or restaurants as assigned.

Health and safety are paramount, with responsibilities to report and rectify hazards, adhere to fire and emergency procedures, and promote a culture of safety awareness within the department.

Experience
Proven track record of surprising and delighting guests with high levels of service under pressure. Experience working within a team environment and managing multiple tasks efficiently. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Enthusiastic and committed to delivering exceptional service and experiences in any situation. Detail-oriented with strong time management skills and the ability to multitask while maintaining a professional appearance. Flexible and able to respond to a range of work situations. Excellent communication skills in English, both verbal and written.

Qualifications
Ability to communicate clearly and efficiently in English. A strong commitment to sustainability and best practices in waste management and purchasing. Knowledge of menu items and products served within Mauro Colagreco Restaurants is essential.