Location
London

Hours
Full time, flexible including weekends and Bank Holidays as required

Salary
Negotiable

About the Role
The Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London, comprising 508 rooms across two brands: 282 Mercure rooms and 226 Ibis rooms. The property features the versatile London Suite ballroom, divisible into nine meeting rooms and capable of hosting up to 1,200 guests. The F&B outlets, created by PARIS SOCIETY, include Barnaby’s Kitchen and Barnaby’s Lounge Bar, ideal for social events and private functions.

As Sales & Marketing Coordinator, you will present a professional, friendly, and efficient impression of the hotel at all times, ensuring guest satisfaction by liaising with operational departments to deliver personalized services. You will work closely with Heads of Department to service and handle event clients, anticipate guest needs, and promote hotel facilities and amenities.

Your responsibilities include conducting market research, proposing promotions and packaging to increase revenue, managing sales activities such as lead generation, account management, contracting, rate negotiation, site inspections, and attendance at trade shows. You will support the Head of Departments, Revenue Manager, and Events team, manage Opera and Delphi.fdc systems, organize and deliver in-house events, and coordinate with the Head Chef on menus and packages.

Additionally, you will ensure effective communication within the Sales & Events team, supervise new starters, uphold high standards of personal presentation, adhere to health and safety policies, and contribute to the hotel’s environmental commitments. Flexibility to cover Duty Management shifts and weekend/Bank Holiday availability is required.

This role offers the opportunity to develop your talent within a dynamic team and contribute to the success of a leading hotel property.

Experience
Previous experience in sales, marketing, or hospitality events coordination is advantageous but not explicitly stated. Ability to manage multiple tasks, conduct market research, and negotiate contracts is essential.

About you
Professional, motivated, and guest-centric with outstanding attention to detail. Excellent communication and interpersonal skills to build strong relationships with clients, colleagues, and guests. Flexible and adaptable to changing business needs with a proactive approach to problem-solving. Ability to work collaboratively within a team and lead new starters effectively.

Must be punctual, presentable, and committed to upholding the hotel’s standards and values. Willingness to work flexible hours including weekends and Bank Holidays.

Qualifications
Candidates must have the right to work in the UK. Specific qualifications are not detailed but relevant experience and a positive attitude towards learning and development are important.