Location
London

Hours
Casual Contract - flexible hours in a 24-hour operational schedule

Salary
Negotiable

About the Role
Join us at Raffles London at The OWO, a landmark Grade II* Edwardian building on Whitehall, where luxury, heritage and extraordinary experiences come together. As a Spa Therapist within our spa and wellness department, you will perform professional spa treatments to guests and members, ensuring safety, hygiene and the highest standards of service. You will stay updated with the latest trends and protocols to deliver exceptional wellness experiences. Working closely with all hotel departments, you will help provide a seamless and memorable service that exceeds guest expectations.

As an ambassador of the spa and the Accor brand, you will maintain a professional appearance and demeanor at all times, be knowledgeable about treatments, products and facilities, and assist with spa operations including reception and thermal areas when needed. You will recommend aftercare and retail products, maintain treatment room standards and inventory, and ensure punctuality and thoroughness in all appointments.

Health and safety are paramount; you will be responsible for identifying and reporting hazards, adhering to fire and emergency procedures, and promoting a safe environment for guests, colleagues and property.

Experience
Minimum of 2 years’ experience as a spa therapist, preferably within luxury spas. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Passionate about wellness with enthusiasm and commitment to delivering outstanding service and experiences in any situation. Proven ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Current professional spa therapist license. NVQ Level 3 or equivalent qualification.