Location
Central London (office-flexible, with an expectation to work from the office three days per week)

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, tech meets trust, and innovation is a way of life. We are looking for Trailblazers passionate about transforming business and the world through AI, driving innovation, and upholding Salesforce's core values.

As a Success Architect for Agentforce, you will play a crucial role in driving successful outcomes for strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation. Agentforce is Salesforce's platform for building and deploying autonomous AI agents that act across sales, service, and marketing, relying on trusted, unified data to make real-time, context-aware decisions.

In this role, you will be a trusted subject-matter expert within the Success Architect organisation, engaging with Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce. You will identify capability gaps, propose creative architectural solutions, facilitate and influence executive stakeholders, and run tailored playbooks aligned with customer needs.

You will build strong relationships with internal and external partners, contribute to broader organisational goals, and drive thought leadership through mentoring and knowledge sharing. This role offers the opportunity to significantly impact customer success and Salesforce’s growth by delivering exceptional value and driving customer satisfaction.

Collaboration is key, and you will work closely with diverse teams, customers, colleagues, and partners to optimise performance and design effective solutions, fostering strong relationships to achieve collective success.

Experience
- Minimum of 4 years relevant industry experience
- Proven success in implementing AI projects directly or as part of a Customer Success team
- Experience guiding customers through complex AI implementations with clear technical direction
- Familiarity with data modelling, integration, and data governance best practices
- Experience in consulting implementation partners or delivery/technical consulting teams in software companies
- Experience with large data platforms such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure
- Experience with Customer Data Platforms like Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio
- Experience with Salesforce Clouds and technologies including Sales, Service, Industries, Marketing, or Commerce
- Programming experience in Python, Java, .Net, SQL preferred

About you
- Excellent communication skills with ability to collaborate across cross-functional teams from developers to executives
- Ability to facilitate discussions and translate technical concepts into tangible business value and ROI
- Proactive, self-starting attitude with ability to manage tasks independently while collaborating remotely
- Strong understanding of AI and data-related industry trends
- Commitment to Data Ethics and Privacy, ensuring solutions comply with relevant regulations and best practices
- Fluency in French or Italian preferred

Qualifications
- Degree or equivalent experience required
- Experience evaluated based on relevant strengths such as leadership roles, military experience, volunteer work, or professional background