Location
Central London (Office-flexible, with an expectation to work from the office three days per week)

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM where ambition meets action, and innovation is a way of life. We are seeking a passionate Success Architect to join our Agentforce team, the future of AI-driven autonomous agents across sales, service, and marketing. In this role, you will leverage your technical expertise to design, architect, and deploy AI agents that deliver real-time, context-aware decisions powered by trusted, unified data.

As an Agentforce Success Architect, you will be a trusted subject-matter expert within the broader Success Architect organisation, engaging with Signature and Strategic customers to optimise technical architecture, performance, and solution design. You will identify capability gaps, propose creative architectural solutions, and influence executive stakeholders by aligning technology strategy with business value and ROI.

You will run tailored playbooks aligned with our Success Architect engagement catalog, build strong relationships with internal and external partners, and drive thought leadership through mentoring and knowledge sharing. Your impact will be significant in driving customer success and contributing to Salesforce’s growth and reputation as an industry leader.

Salesforce is committed to fostering a diverse and inclusive workplace where all backgrounds are welcomed and valued. Join us to shape the future of AI and redefine what’s possible for yourself and the world.

Experience
- Minimum of 4 years relevant industry experience
- Proven success in implementing AI projects, either directly or as part of a Customer Success team
- Experience guiding customers through complex AI implementations with clear technical direction and barrier removal
- Consulting or delivery/technical consulting experience in a software company preferred
- Familiarity with large data platforms such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture
- Experience with Customer Data Platforms like Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc.
- Experience with Salesforce Clouds and technologies including Sales, Service, Industries, Marketing, or Commerce
- Programming knowledge in Python, Java, .Net, SQL is advantageous

About you
- Excellent communication skills with ability to collaborate across cross-functional teams from Developer to Executive
- Ability to facilitate discussions and translate technical concepts into tangible business value and ROI
- Proactive, self-starting attitude with capability to manage tasks independently while collaborating remotely
- Strong understanding of data modelling, integration, and data governance best practices
- Values data ethics and privacy, ensuring solutions comply with relevant regulations and best practices
- Fluency in French or Italian is preferred

Qualifications
- Degree or equivalent experience required
- Experience evaluated based on relevant strengths such as leadership roles, military experience, volunteer work, or previous job behaviours