Location
London

Hours
Full Time (hours not specified)

Salary
£15.55 per hour (£31,535 per annum)

About the Role
Join Pullman London St Pancras and be part of a team that welcomes guests with care and attention, delivering a personalised experience from arrival to departure. As a Welcomer, you will proactively anticipate guests' needs and provide suitable solutions while promoting the hotel’s image and loyalty programme. You will assist in resolving guest feedback efficiently and ensure all arrival and departure procedures comply with payment and internal policies. Your knowledge of hotel facilities, services, events, and the surrounding area will help you actively promote what the hotel offers.

You will be the visible face at reception, contributing to guests' wellbeing and loyalty through warm, personalised interactions. Handling guest requests, objections, and complaints promptly and professionally will be key to your role. You will manage phone calls, reservations, and ensure guest documentation is accurate and up to date.

As part of the team, you will liaise between hotel departments and service providers, help train and develop colleagues, and contribute to smooth shift operations while consistently exceeding service standards. You will promote the hotel’s range of services to increase sales, support pricing policies to boost revenue, and actively upsell Deluxe rooms. Promoting the Pullman brand philosophy through exemplary attitude, behaviour, uniform, and communication is essential.

Additional responsibilities include managing cash under your responsibility, undertaking administrative or switchboard tasks as needed, and ensuring the workplace is clean, safe, and environmentally responsible in line with the hotel’s commitments.

Benefits
Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Secure your future with a contributory pension plan
Discounted rates at Accor Hotels worldwide via Employee Benefit Card
Complimentary meals while on duty
Free access to the hotel gym
Confidential Employee Assistance Programme available 24/7
Up to 33 days of annual leave per year (including public holidays)

Experience
Previous experience in customer service or hospitality is advantageous but not explicitly required. The role demands a proactive and guest-focused approach.

About you
Enthusiastic and attentive with excellent communication skills.
Ability to anticipate and respond to guest needs efficiently.
Professional attitude with a commitment to delivering exceptional guest experiences.
Team player who can contribute to training and supporting colleagues.
Flexible and proactive with strong initiative.
Ability to handle phone calls and emails professionally.

Qualifications
Eligibility to work in the UK is essential.
No specific formal qualifications are stated, but a positive attitude and willingness to learn are required.